2.3.1 How to Update a Subscription Plan
Change a
Service Line's subscription plan to upgrade, downgrade, or switch from standard
to L2VPN as customer requirements evolve.
Steps:
1. Navigate to the Service Line Details page for the line
to be updated
2. Click Manage next to the Subscription Plan
information
3. A dialog will open showing available plans — each
listed with its data allowance
4. Select the new plan and confirm
5. The portal updates the Base Plan, changes take effect
immediately for the current billing period
|
📌 Note: One-off usage spikes are better handled via Data Overage (Article 2.3.2) rather than permanently upgrading the plan. Plan upgrades are appropriate when long-term usage consistently exceeds the current cap. |
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📌 Note: The monthly usage counter continues for the same billing month after a plan change, now measured against the new cap. |
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