2.2.1 How to Create a Service Line

2.2.1 How to Create a Service Line

A Service Line is the logical link between a Starlink terminal, a data subscription, and a service address. The terminal cannot transmit or receive data until a Service Line with an active subscription is created — think of it as activating a SIM card.

Steps:

  1. Log in to portal.orbius.com and confirm you are in the correct account (region and data pool)
  2. Click the Create Service Line quick action button in the left-hand menu bar
  3. Complete the form: Service Line Name (customer name or site identifier), Subscription Plan (e.g., 50 GB, 500 GB, 1000 GB — or an L2VPN plan if applicable), Type of subscription (primary or backup), and optionally assign a terminal from the Available Terminals list
  4. Click Create Service Line. The portal will provision the Service Line, allow 5–10 minutes for it to become fully active
Form to create a service line

📌  Note:

To create an L2VPN Service Line, select a subscription plan beginning with 'L2VPN' (e.g., L2VPN – 50 GB). Standard plans will not expose VLAN configuration options.

 

📌  Note:

Terminals are assigned to your account by Orbius after a hardware invoice is approved. If a terminal does not appear in the Available Terminals list, open a support ticket or email support@orbius.com.

Assign a terminal after creation:

If you did not assign a terminal during creation (or are replacing a terminal later):
  1. Open the Service Line Details page for the relevant service line
  2. In the Devices section, click Add Device    
  3. Select the terminal from the list of available unassigned terminals
  4. Click Confirm

📌  Note:

Only Service Lines under a Global Priority Data Plan can support more than one User Terminal. Any Service Line with status 'Active', 'Offline', 'Exhausted', or 'No Terminal Attached' will still incur the monthly Terminal Access Charge, as the connection will remain active in the Starlink backend

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