2.2.3 Understanding Service Line Statuses and Billing Implications
The status of a
Service Line determines whether it is passing traffic, and whether billing
charges apply. Always check the status before investigating a connectivity
issue.
|
Status
|
Traffic
|
Terminal access charge
|
What to do
|
|
Active
|
Yes — full speed
|
Applies
|
Normal operation
|
|
Exhausted
|
Limited — capped at ~1 Mbps downlink
|
Applies
|
Enable data overage (Article 2.3.2) or upgrade subscription
plan (Article 2.3.1)
|
|
Offline
|
No — terminal not plugged to
power
|
Applies
|
Review terminal installation
|
|
No Terminal Attached
|
No — no terminal assigned
|
Applies
|
Assign a terminal (Article 2.2.1)
|
|
Suspended
|
No — deactivated
|
Does not apply (post-deactivation)
|
Service line was deactivated. Cannot be reactivated —
create a new Service Line if needed
|
|
📌 Note:
A common misconception: 'No
Terminal Attached' still incurs the Terminal Access Charge. Do not create
Service Lines without a clear intent to assign hardware — charges begin from
the moment of creation.
|
Related Articles
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