2.4.2 How to Reboot a User Terminal Remotely via the Portal

2.4.2 How to Reboot a User Terminal Remotely via the Portal

The Orbius Portal allows remote reboot of any User Terminal without a physical site visit. Use this as a first troubleshooting step for unresponsive terminals, degraded performance, or stuck telemetry.

Steps:

1.    Navigate to the Service Line Details page

2.    In the Devices section, click the Reboot button next to the terminal listing

3.    The portal sends a reboot command — the terminal will go offline for 2–5 minutes

4.    Monitor the telemetry panel — a successful reboot shows metrics dropping to zero and recovering

 

📌  Note:

A successful reboot is confirmed when telemetry drops to zero (terminal offline) and resumes (terminal back online) — there is no separate confirmation message. Firmware updates may apply during the reboot, causing a slightly longer downtime.

Do not reboot unnecessarily — use only when a problem is identified.

 

When to reboot

  1. Terminal unresponsive or showing no throughput despite 'Online' status
  2. Stuck telemetry metrics (no change over an extended period)
  3. After firmware update notification
  4. After changing L2VPN VLAN configuration
  5. After a cable reconnection or physical move of the terminal
  6. After enabling public IP


    • Related Articles

    • 2.3.6 How to Transfer a Starlink User Terminal

      How to Transfer a Starlink User Terminal between accounts in Orbius Portal: Ensure the Terminal is not associated with any Service Line Navigate to the "Terminals" page from the left Menu in the Dashboard Search the user terminal based on the Serial ...

    • 2.2.1 How to Create a Service Line

      A Service Line is the logical link between a Starlink terminal, a data subscription, and a service address. The terminal cannot transmit or receive data until a Service Line with an active subscription is created — think of it as activating a SIM ...

    • 2.3.5 How to Enable or Disable a Public IP on a Service Line

      Public IP addresses allow the Starlink terminal to be accessible from the internet. For most enterprise deployments this is not required and can introduce security exposure — enable only when explicitly needed. Enabling Public IP is only available ...

    • 2.3.1 How to Update a Subscription Plan

      Change a Service Line's subscription plan to upgrade, downgrade, or switch from standard to L2VPN as customer requirements evolve. Steps: 1. Navigate to the Service Line Details page for the line to be updated 2. Click Manage next to the Subscription ...

    • 2.3.3 How to Configure L2VPN VLAN on a Service Line

      L2VPN VLAN configuration is available only on Service Lines with an active L2VPN subscription plan. For standard plans, the VLAN configuration interface is not exposed. See Section 3 — L2VPN for full architecture context. Access the VLAN ...