2.1.2 Password Recovery and Account Troubleshooting
Resetting a forgotten password
2. Click Forgot Password? below the login form
3. Enter your account email address and submit
4. Check your inbox for a reset email from Orbius (check
spam if not received within 2 minutes)
5. Click the secure link and set a new password meeting
the complexity requirements
6. The reset link expires after 15 minutes — if it
expires, restart the process
Login Portal - Forgot password
Common login issues
|
Issue |
Resolution |
|
OTP not received |
Check spam folder. OTP is valid 15 minutes. If expired, re-enter password to trigger a new OTP |
|
Account not yet active |
New accounts are manually activated by Orbius. If no confirmation received within 1 business day, email support@orbius.com |
|
Can log in but see no service lines |
Confirm you have the correct account selected in the account selector dropdown (region and pool type) |
Understanding the multi-tenant account structure
Each customer
organisation operates under a multi-account model segmented by:
• Region of operation — e.g., United States,
Brazil. Service lines, data pools, and telemetry are isolated per region
• Type of Data Pool — Local (country-specific
capacity) or Global (shared across markets)
Use the account
selector dropdown at the top of the Portal to switch between accounts.
Switching changes all visible service lines, telemetry, and reporting to
reflect the selected region and pool.
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