0.2 Orbius Platform Overview — Portal, Support & NaaS Architecture

Overview

The Orbius service is delivered through three interconnected components: the NaaS Platform (underlying network infrastructure), the Orbius Portal (your operational control plane), and the Help Center (your support and documentation hub).

Component	Purpose / URL
Orbius NaaS Platform	Underlying satellite-to-core network. Interacted with via Portal or API. Traffic delivered via NNI in regional datacenter
Orbius Portal	Self-service web interface to provision, manage, monitor, and report on all Starlink service lines. URL: portal.orbius.com
Orbius Help Center	Documentation, knowledge base, and ticketing (separate account required) URL: support.orbius.com

 

The NaaS Platform & Starlink architecture

Orbius NaaS sits between you and the Starlink satellite network. The Starlink network itself is composed of:

•     User Terminals (UT) — the satellite antenna at the site, communicating with satellites via Ku-band

•     Satellites — LEO constellation at ~550 km altitude, typically delivering 30–60 ms latency

•     Gateways — ground stations receiving traffic from satellites via Ka-band or inter-satellite laser links (ISL)

•     Points of Presence (PoP) — where Orbius interconnects with Starlink to deliver your traffic to the internet or your private core via a Private Network Interconnect (PNI)

Orbius NaaS Architecture Diagram

The Orbius Portal

The Orbius Portal at portal.orbius.com is a carrier-grade self-service platform. All major operational tasks are performed here, organised around the concept of a Service Line: the logical link between a Starlink terminal, a data subscription, and a service address.

Key portal capabilities:

1. Create, manage, and deactivate Service Lines
   
2. Real-time telemetry: downlink/uplink throughput, latency, ping drop rate, signal quality, obstruction
   
3. Configure subscription plans, overage, L2VPN VLANs, and public IP
   
4. Track data consumption at service line and account level
   
5. Export usage reports, request audit trail and location data
   

The Orbius Help Center

The Help Center at support.orbius.com runs on Zoho Desk and is a separate system from the Portal, requiring a separate account. It provides knowledge base articles, support ticket submission, and SLA reference.

 

📌  Note: You need two separate accounts: one for portal.orbius.com and one for support.orbius.com.

 

L1 / L2 / L3 Support Model 

Tier	Owner	Scope	How to escalate
L1	Operator	Site-level: physical checks, portal self-service, connectivity testing	Use this Knowledge Base to resolve
L2	Orbius	Platform issues, service line faults, L2VPN, billing, portal access	Submit ticket at support.orbius.com
L3	Starlink	Satellite network infrastructure, coverage, PoP issues	Orbius escalates on your behalf after L2 triage

• Related Articles

• 2.5.2 Available Reports in the Orbius Portal — Overview

  Report Content How to access Data Consumption Report Per Service Line: terminal serial, subscription plan, actual consumption (GB), activation/deactivation dates, status Export from Dashboard manually at any time, or receive monthly via email ...

• 0.1 Welcome to Orbius — What You Need to Know

  Who is Orbius? Orbius is a Starlink Authorized Reseller and Integrator, specialized in delivering carrier-grade satellite connectivity services to the telecommunications industry. Orbius services operate over dedicated priority data pools, meaning ...

• 0.3 How to Get Access to the Orbius Portal and Help Center

  You need two separate accounts to work with Orbius. Set both up before starting your first deployment. System URL Orbius Portal portal.orbius.com Orbius Help Center support.orbius.com ⚠️ Important: These are independent systems with separate logins. ...