0.3 How to Get Access to the Orbius Portal and Help Center

0.3 How to Get Access to the Orbius Portal and Help Center

You need two separate accounts to work with Orbius. Set both up before starting your first deployment.
 

System

URL

Orbius Portal

portal.orbius.com

Orbius Help Center

support.orbius.com

 

⚠️  Important:

These are independent systems with separate logins. Your Portal credentials will not work on the Help Center.

 

Part 1 — Orbius Portal access

Step 1: Account Provisioning (Orbius-led)

  1. All new customer accounts are provisioned directly by Orbius.
  1. At least one user per account must be designated as Customer Admin, but there can be multiple Customer Admin per account.
  1. Customer Admin users are created exclusively by Orbius.
  1. To request a new Customer Admin:

    1. Open a ticket via the Help Center, or


Step 2: Initial email access

Once the account is created, the designated Customer Admin receives an email invitation containing:
  1. Their username (corporate email)
  1. A temporary password
  1. A login link to the portal
On first login, the Customer Admin must reset the temporary password.



Figure 1: Sample onboarding email

Step 3: Log in with MFA

  1. Go to portal.orbius.com/login
  2. Enter username (email) and password, then click Login
  3. Enter the One-Time Password (OTP) sent to your registered email (valid 15 minutes)
  4. You will land on the Dashboard — your main operational view

 
Figure 2: Login screen with MFA


Step 4: Select your account

If your organisation has multiple regions or pool types (Local vs. Global), you will have more than one Portal account. Use the account selector dropdown at the top of the Portal to switch between them.

Figure 3: Account selector dropdown


Step 5: Forgotten password

On the login page, click Forgot Password?. Enter your account email — a reset link will be sent (expires after 15 minutes). If you do not receive the email, check spam or contact support@orbius.com.

 

Part 2 — Orbius Help Center access

Step 1: Create a Help Center account

1.    Navigate to support.orbius.com

2.    Click Sign Up and complete the form with your corporate email

3.    Check your inbox for a verification email and follow the link to activate

 

Step 2: Submit a ticket (when needed)

1.    Log in to support.orbius.com

2.    Go to My Area > Tickets tab, then click Add Ticket

3.    Select ticket type: Installation support / Service line creation / Service line management / Data usage & billing / Portal access / L2VPN
     Include: terminal serial number and type, service line ID or address, data plan, and a clear description of the issue

5.    Submit — you will receive an email confirmation with a ticket reference number

📌  Note:

The more detail you provide in your initial ticket, the faster Orbius can respond. Incomplete tickets are the most common cause of delayed resolution.

 



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