Code

Description

Recommended action

ETHERNET SLOW 10MBPS

The Ethernet link has auto-negotiated to 10 Mbps. The Starlink device should auto-negotiate to 1000 Mbps. This indicates a possible cable or connection issue.

Ensure the client device port is configured for 1000 Mbps auto-negotiation. Check or replace Ethernet cable and inspect connectors.

ETHERNET SLOW 100MBPS

The Ethernet link has auto-negotiated to 100 Mbps instead of 1000 Mbps. This may indicate a cable or port issue.

Confirm the client device port supports and is configured for 1000 Mbps auto-negotiation. Check cabling.

POWER SUPPLY THERMAL THROTTLING

The power supply is exceeding its upper thermal threshold. The device throttles itself to reduce power draw and cool down.

Improve ventilation around the power brick. Ensure it is not exposed to heat sources.

ACTUATOR MOTOR STUCK

The actuator motor in an actuated Starlink device is jammed and cannot align the antenna. This causes reduced performance or loss of connectivity.

Inspect for obstructions or mechanical damage. Attempt to stow/un-stow the antenna via the Starlink app.

MAST NOT VERTICAL

The mast is more than 30° from vertical, preventing proper antenna alignment.

Reinstall the mast so it is vertical (≤30° tilt). Ensure stable mounting.

DISABLED NO ACTIVE SERVICE LINE

The service line associated with the device is inactive or canceled.

Confirm that the service line is active, billing is up to date, and payment details are valid.

DISABLED TOO FAR FROM SERVICE ADDRESS

The device has moved too far from its registered service address.

Update the service address in the account portal.

DISABLED NO SERVICE IN OCEAN

The device is in an oceanic region without Mobile Priority data access.

Upgrade to a Mobile Priority plan, or enable Mobile Priority Data.

DISABLED INVALID COUNTRY

The device is in a country where Starlink is not enabled or the plan is region-limited.

If coverage exists, upgrade to Mobile Global or Mobile Priority, or enable Mobile Priority Data.

DISABLED MOVING WHILE NOT MOBILE

The device is moving over 10 mph (4.4 m/s) without a mobile service plan.

Upgrade to a Mobile Priority plan or enable Mobile Priority Data.

DISABLED MOVING TOO FAST

The device exceeds speed limits defined by its plan.

Upgrade to a plan that supports higher mobility speeds.

POWER DISCONNECT DETECTED

The device detected recovery from an unexpected power disconnection.

Verify stable power source and cable connections.

POP CHANGE

The Point of Presence (PoP) changed; the device received a new IP address.

No action required; this is informational.

SOFTWARE UPDATE REBOOT PENDING

The device downloaded an update and will reboot at 3 AM local time ±30 min.

Optionally reboot manually to apply the update sooner.

UNABLE TO ALIGN

The antenna cannot align correctly to satellites. May be obstructed or motor malfunctioning.

For actuated models: test stow/un-stow in app. For flat-mount: ensure mounted horizontally and unobstructed.

HIGH TIME OBSTRUCTION

The device experiences high obstruction time (>0.27% of visibility).

Move device to a clearer sky view; avoid trees, walls, or roofs.

THERMAL SHUTDOWN

The device reached max temperature and shut down to cool. Designed to operate below 50°C ambient.

Improve ventilation, shade the unit, avoid heat sources. Service resumes automatically once cooled.

THERMAL THROTTLING

The device is hot and reducing performance to cool down.

Ensure adequate ventilation and avoid external heat sources.

DISABLED BLOCKED COUNTRY

The device is in a blocked or region-limited country.

If coverage exists, upgrade to Mobile Global/Priority or enable Mobile Priority Data.

DISABLED DATA USAGE EXCEEDED QUOTA

Service disabled after exceeding data quota.

Upgrade to a higher data quota plan.

DISABLED CELL IS DISABLED

The device is in a Starlink cell that currently does not serve users.

Move device to an active coverage area.

DISABLED UNLICENSED COUNTRY

Device is in an unlicensed country where Starlink service is prohibited.

Move device to a licensed country with Starlink coverage.

DISABLED ROAM RESTRICTED

Device has roamed too long outside its home country and is now restricted.

Return to home region or upgrade to a Global/Mobile plan.

DISABLED UNKNOWN LOCATION

Device cannot determine its GPS location and cannot connect.

Ensure clear sky view for GPS; power cycle device.

DISABLED ACCOUNT DISABLED

The associated Starlink account is disabled.

Log into the account to view restrictions and reactivate service.

HIGH SKY OBSTRUCTION

Obstruction map indicates more than 0.5% of sky is blocked.

Reposition to improve sky visibility.

DISABLED UNSUPPORTED VERSION

The Starlink software version is outdated and unsupported (offline too long).

Reconnect to network and reboot; if unresolved, submit a support ticket.