Orbius User Support - Report a bug

In the Orbius System Administator area, the item reads: Orbos Admin

Rob Weber — Fri, 21 Aug 2009 17:21:16 GMT

Copy and Paste Formatting Lost

Doug — Tue, 21 Jul 2009 11:45:28 GMT

When I paste something into a discussion thread, all the formatting is lost. It makes it nearly impossible to read the resulting text.

I copied and pasted an article from a site and when I pasted into a thread, all formatting was lost, all paragraph separations, etc. The resulting text was one long running paragraph and really tough to read.

Approve Join Request Email Response problem

Lois Ann Handrich — Wed, 12 Nov 2008 04:00:52 GMT

When I receive a request to approve someone to join the Orb, under membership requests I click the Approve link.

I then get an email containing my name indicating that I have just joined the Orb.

Lois Ann Handrich,

Lois Ann Handrich (http://germantownmennonite.orbius.com/members/LoisAnnHandrich) has joined, Germantown Mennonite Church (http://germantownmennonite.orbius.com).

Use the following link to view and manage orb members in Germantown Mennonite Church: http://germantownmennonite.orbius.com

I should be getting an email saying that the person I just approved has joined.

RE: Member Request

Megan Ferguson — Mon, 03 Nov 2008 13:06:49 GMT

Hi Louis,

We are looking into this bug. Please just ignore the request for now. Once we have fixed the issue we will make sure the request is removed from the pending box.

Thanks,
Megan

RE: Connection with myself?

Megan Ferguson — Mon, 03 Nov 2008 13:05:31 GMT

Hi Louis,

This is a bug. When you send an invite to someone and click the automatic connection request, a request is sent to you also. We are working on getting this corrected. If you click ignore on the request, it shoud be removed.

Thanks,
Megan

Connection with myself?

Louis Alloro — Fri, 31 Oct 2008 15:41:56 GMT

I have a request to connect with myself in my inbox.
when I hit accept I get an error. Can you tell me why I have this and how to get rid of it?

Member Request

Louis Alloro — Thu, 30 Oct 2008 03:14:31 GMT

Debbie Swick continues to sit in the "request pending" box for MAPP Alumni, although she's already a member of the group

RE: Error message after trying to add activity feed

Megan Ferguson — Mon, 20 Oct 2008 13:08:44 GMT

Hi Debbie,

We have removed the feed. You should now be able to access your group. There was a delay in our release last week. We plan to have this fix in production this Wednesday. We will let you know as soon as it is available.

Thanks,
Megan

Error message after trying to add activity feed

Debbie Swick — Sat, 18 Oct 2008 14:42:24 GMT

I cannot access my group in Mapp Communities. There had been bug with the activity feed widget and I was told it would be fixed last Wednesday. I tried to add this widget today and now I cannot access the MAPP.4 group. I don't think anyone else can either. Please fix this as soon as possible.

Debbie

RE: Shows Error when entering info

Megan Ferguson — Tue, 23 Sep 2008 19:48:20 GMT

Hi Debbie,

I have not been able to recreate this issue. The bug may have been fixed with a recent update to the system. If you are still having trouble please contact me directly and I will work with you to resolve the issue.

Thank you,
Megan

Shows Error when entering info

Debbie Norwitz — Wed, 17 Sep 2008 19:01:31 GMT

I belong to the Orbius community of Shape Up Arizona. When i go there and enter info about me and my profile and click on save, it brings up a box saying an error has occurred.

Help!!

RE: gfcommunity site

Elise — Fri, 12 Sep 2008 15:07:03 GMT

Hi Don Gibson,

Thank you for bringing up the issue but this is actually not a bug. Based on the level of permission that you are assigned by the orb administrator, you are only be able to view content in the orb. Orbius offers the orb administrator the ability of customizing the level of permission that each of their members are entitled to. Please request from your orb administrator that you would like to elevate your permission in the orb to author content and you would be able to post a restaurant review. Please let us know if you have other queries.

gfcommunity site

Don Gibson — Fri, 12 Sep 2008 13:36:39 GMT

I am trying to post a restaurant review in the GF Community Dining Out Group and see no tools available to do this.

RE: Blog Entry Creation - 2 Problems

Megan Ferguson — Tue, 09 Sep 2008 12:27:52 GMT

Daniel,

Thanks for the additional info. I have been unable to reproduce the issue but I have reported it to the development team. I can see that the issue is occurring in more than the one post you mentioned. We will get to root the cause and get it fixed ASAP.

I saw the idea you submitted pertaining to notifications and will be submitting it to the team. We are currently working on improving the notifications. This will likely be done in small iterations over a number of releases before we get to something like the model you suggested but we will get there!

Thanks,
Megan

RE: Blog Entry Creation - 2 Problems

Daniel Endy — Wed, 03 Sep 2008 18:44:49 GMT

Megan:

Here is the link:

http://nextgenwebcommunities.orbius.com/orb.blog

I've posted several new blog entries since then so it's not the first entry. Look for the blog post on Google's Chrome browser. It's the one with the empty white rectangle in it.

The image shows in the full direct view of the post, but not on the summary blog home page view. This is related to a previous bug where images got completely lost after posting.

It may also have something to do with resizing of images, since another image in that same post shows up fine. I don't think I resized that one. I'm not totally sure. I made a new post today with a green dollar sign image which I resized and that is showing up fine.

BTW, I got no notice of your reply posted here. I just happened to check the support site. This is a *really* big issue. I've posted suggestions and requests around better notification. I hear the team is working on it, but it's so important that I want to say it again.

Thanks,

Daniel

RE: Blog Entry Creation - 2 Problems

Megan Ferguson — Tue, 02 Sep 2008 19:44:09 GMT

Hi Daniel,

Could you please point me to your blog entry? I would like to check out the post to make sure we get the issues fixed appropriately.

Thanks,
Megan

RE: Featured Posts should allow reverse chronological order

Megan Ferguson — Tue, 02 Sep 2008 19:20:15 GMT

Hi Daniel,

Thanks for your post. This item is on our list to fix in a future release.

Thanks,
Megan

Blog Entry Creation - 2 Problems

Daniel Endy — Tue, 02 Sep 2008 17:44:09 GMT

I wrote a blog entry today about the new Google Chrome browser. After I added some links, everything I tried to add popped to the end of the blog entry even if the cursor was somewhere else in the post. It would show up at the end of the entry, then after save it would show up where the cursor was.

Also, I added the Google Chrome logo and it popped to the bottom. So I cut and pasted it back to where I wanted it. I saved and it looked fine. In the full Blog entry view it looks fine. In the blog list view the logo was missing. It shows as a blank space.

Featured Posts should allow reverse chronological order

Daniel Endy — Tue, 02 Sep 2008 17:36:49 GMT

Presently the newest featured posts are at the bottom of the list. It would be nice to have reverse chronological as an option too.

RE: Amway blogs all Oops!

Megan Ferguson — Tue, 12 Aug 2008 18:54:57 GMT

Hi Marc,

I apologize for the delayed response. I am looking into your issue but I am a little confused about what you are seeing. You mentioned Amway blogs and orbs. Can you please provide more detail on the issue? The Amway orb is a private orb and therefore you must be a member to view the content. Are you trying to become a member of the orb?

Thanks,
Megan

RE: Amway blogs all Oops!

Marc Lemay — Tue, 05 Aug 2008 20:31:15 GMT

Yesterday, there were six Amway Innovations Orbs, none of which worked. Today, there are no Amway Innovations Orbs.

Amway blogs all Oops!

Marc Lemay — Tue, 05 Aug 2008 03:44:34 GMT

None of the 6 Amway blogs work.

RE: Added Blog post with image - but image disappears when I publish

Megan Ferguson — Mon, 28 Jul 2008 15:57:25 GMT

Yes this is fixed in the 1.4 release that is in production.

Thanks,
Megan

RE: Added Blog post with image - but image disappears when I publish

Daniel Endy — Fri, 25 Jul 2008 11:35:00 GMT

Has this been fixed yet?